Return & Refund Policy

At Zenvyro Living, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

1. 14-Day Return Period

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Include the original packaging.
• Not show signs of damage caused by misuse.
• Be returned with all accessories and components.

2. Non-Returnable Items

For hygiene, safety, or customized products, the following items cannot be returned unless they arrive damaged or defective:

• Personalized or custom-made products.
• Items showing signs of use.
• Products damaged after delivery due to improper handling.
• Gift cards or promotional items, when applicable.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• Clear photos of the product.
• Photos of the packaging.
• A brief description of the issue.

Our team will review your request and provide a replacement, refund, or another suitable solution.

4. How to Request a Return

To start a return, please contact our support team:

Email: support@zenvyroliving.com

Include:

• Order number
• Full name
• Reason for the return
• Photos if applicable

Please do not send products back without receiving return instructions first.

5. Return Shipping

If the return is due to:

• A defective product
• A damaged item
• An incorrect product sent by us

Zenvyro Living will cover the return shipping costs.

If the return is requested for any other reason, the customer is responsible for the return shipping costs.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5 to 10 business days, depending on your payment provider.

Shipping fees (when applicable) are generally non-refundable unless the return is due to our error.

7. Order Cancellation

Orders can only be canceled before they have been processed or shipped.

Once an order has entered the fulfillment process, cancellation may no longer be possible.

8. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again.
• Contact your credit card provider.
• Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

9. Contact

If you have any questions regarding returns or refunds, please contact us:

Email: support@zenvyroliving.com

We aim to respond within 24 to 48 business hours.

Thank you for shopping with Zenvyro Living.