Shipping Policy

Last updated: July 2026

Thank you for shopping with Zenvyro Living.

We are committed to providing a smooth shopping experience and delivering your order as quickly as possible.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high demand, processing times may be slightly longer.

2. Shipping Times

Estimated delivery times vary depending on your location.

United Kingdom

• Estimated Delivery: 5–12 business days

Europe

• Estimated Delivery: 7–15 business days

United States & Canada

• Estimated Delivery: 7–18 business days

Australia & New Zealand

• Estimated Delivery: 8–18 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

3. Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and selected shipping method.

From time to time, we may offer Free Shipping on selected products or promotional campaigns.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking details may take 24–72 hours to become active after shipment.

5. Multiple Shipments

If your order contains multiple products, they may be shipped separately from different fulfillment centers.

In this case, you may receive multiple tracking numbers, and your items may arrive on different dates.

6. Customs & Import Duties

Most orders are delivered without additional charges.

However, depending on your country's regulations, customs duties, taxes, or import fees may apply.

Any such charges are the responsibility of the customer.

7. Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

Zenvyro Living is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

8. Lost or Delayed Packages

If your package appears delayed beyond the estimated delivery timeframe, please contact our support team.

We will work with the shipping carrier to investigate and provide an appropriate solution.

9. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

• Your order number
• Photos of the damaged product
• Photos of the packaging

Our team will review your request and assist you as quickly as possible.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: support@zenvyroliving.com

Our customer support team responds within 24–48 business hours.

Thank you for choosing Zenvyro Living.